truenova logo

Privacy Policy


truenova develops and publishes the truenova website. This privacy policy will explain how our organization uses the personal data we collect from you when you use our app or website.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?

truenova  collects the following data:

Email address
Name
Usage patterns of our website truenova  does not directly handle credit card information, this is done through Apple Pay, Google Play Billing, and Stripe.

How do we collect your data?

You directly provide truenova  with most of the data we collect. We collect data and process data when you:

truenova  collects your data so that we can:
Provide personalized content within the app.
Email you with information on trials, betas, alphas, and tests we think you might be interested in.
Email you with special offers on other products and services we think you might like.
How do we store your data?
truenova  securely stores your data within strickingly.com
truenova  will keep your data until 30 days after account deletion. Once this time period has expired, we will delete your personal data. Therapy data may be anonymized and kept for research purposes. Analytics data may be anonymized and kept for product development purposes.

Marketing

truenova  would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop truenova  from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact hello@truenova.co or simply click the unsubscribe link from the bottom of any of our marketing emails.

What are your data protection rights?

truenova  would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request truenova  for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that truenova  correct any information you believe is inaccurate. You also have the right to request truenova  to complete the information you believe is incomplete.

The right to erasure – You have the right to request that truenova  erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that truenova  restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to truenova ’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that truenova  transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@truenova.co

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org. How do we use cookies?

truenova  uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website
What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – truenova  uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Analytics – truenova  uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The truenova  website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

truenova  keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 5 August 2019.

How to contact us

If you have any questions about truenova ’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@truenova.co

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that truenova  has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Telephone: 0303 123 1113

Fax: 01625 524510

Address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire