Privacy Policy

Last updated November 15 2020

truenova is committed to safeguarding any personal information that may be collected through our website (the "Site" or the "Service") and to ensuring that you are fully informed as to how your personal information will be used. The following policy describes such collection and usage.

What information do we collect and how we collect it Our primary purpose in collecting your personal data is to provide you with the services you requested and with those we believe will optimize and enhance your use of our Site and related services. Providing us with your information is not a requirement for using our Site, Service, but note that if you choose not to provide us with certain information, we may not be able provide certain services or functionality of the Site or Service.

There are a number of different ways that we may collect personal information from you:

Registration: When you register to use our Service, we may receive certain information about you through Facebook®, Twitter®, Google+®, or Instagram®, as applicable to your method of registration. This information, as indicated during the connection process may, include your name, your activities, hometown, interests, likes, user location, your photos and videos, website, email, phone number, friends, online presence, social following and other. This registration process is optional for truenova users who only wish to view content, but may be required for users who would like to broadcast via truenova or to use the Service's more advance options.

• Communication from You: When you contact us with questions, concerns or for purposes of customer/technical support, we collect the information contained in your message, which may include your name, contact details and any other personal information you provide.

• Via Surveys: We may collect your user information through surveys we may conduct from time to time with respect to our services. Participation in and providing information through such surveys is optional.

• Aggregate Information: Whenever you enter our Site our web server automatically collects and aggregates information with respect to your visit. This information includes URLs or domains of referring websites, browser type, operating system, the pages that you access and the date and time of your visit. In general, this aggregate information will not identify you personally, but if we do correlate such information to you, we will treat it in accordance with this Privacy Policy.

What we might do with the information collected

We may use the information provided to us to:

• Contact you from time to time with critical user or service updates or other information important for our services, or for the support of the service you requested. We may contact you to ensure that the information we have in our records is still correct and to add additional information to complete your profile;

• Receive feedback from you and inquire about any features you would like to see in future products. We may also contact you to ask you about our products and also to inform you of upgrades, technical issues, promotions and new products that you may be interested in;

• Send out newsletters to you with articles and information which we believe may be of interest to you;

• Customize, measure and improve our services, content and advertising;

• Evaluate users, their preferences and trends for our own internal statistical and analytical purposes, which we may use for marketing purposes and with respect to operations and development;

• Compare information for accuracy, and verify it with third parties;

• Prevent activity we determine to be potentially illegal;

• Enforce this Privacy Policy and/or our Terms of Use or any other purpose referenced herein or therein.

Information you voluntarily transmit via the Service is publicly accessible and may be viewed and used by others without any restrictions. We do not control such uses of your personally identifiable information, and by using the Service, you assume the risk and acknowledge that the personally identifiable information provided by you may be viewed and used by third parties and by us for any number of purposes and that the usage restrictions set forth in this Privacy Policy do not apply.

Disclosure of information

Although we make every effort to preserve user privacy, we may need to disclose personal information when required to do so by law or when necessary to comply with a current judicial proceeding, a court order or legal process served on our Service, or when we believe in good faith that disclosure of information is necessary to prevent imminent physical harm, financial loss or to report suspected illegal activity. We may also disclose your personal data to enforce our policies or respond to claims that a listing or other content violates the right of others. In all cases, such information will be disclosed in accordance with applicable laws and regulations.

We work with third parties that provide services on our behalf. Such services may include website hosting, marketing, and website / mobile application usage analytics. We may share personal information and non-personal information with these third parties for the purpose of enabling them to provide these services. We do not bear any responsibility for any actions or policies of such third parties. We never sell your Personal Data to third parties.

Consent. We may share personal information in accordance with any consent you provide.

Required by Law. We may disclose personal information or any information collected through this Service if we are required to do so by law or pursuant to legal process, in response to a request from government officials or law enforcement authorities, or as necessary or appropriate in connection with an investigation of illegal activity.

Certain Transactions. We may disclose or transfer personal information or any information collected through the Service to third parties who acquire all or a portion of our business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Third Party / Behavioral Tracking. We may share, or we may permit third parties, including social media websites or advertisers, to collect your personal information, including data regarding location, browsing behavior or use of the Service through cookies, social plug-ins, or other tracking technology, so that such third parties may display ads relevant to your interests on the Service as well as on other websites or services, or on other devices you may use.

Information Shared with teachers

When you sign up for a Class with an teacher the following information is shared with that teacher, as stated in our Terms of Service:

  • Your name, email address, and any information in your truenova profile (including information from Facebook Products used to fill in your truenova profile)
  • Any messages you send to teachers through truenova
  • Your image and audio, during a Class (Classes are recorded, but only the teacher is seen on a recording or in a VOD; only audio created when a student’s microphone is enabled is recorded)
  • Anything you state or show on the shared screen during the live stream of the Class
  • You have control over your privacy as a student; you can decide if you want the teacher or other students to see your video and hear your during the Class as an Interactive student.
  • Anything you state or show during the warm-up and cool down rooms
  • Your image and first name for a Class Photo
  • Whether or not this is your first Class with that teacher, and the total number of Classes you have attended with that teacher

Securing the information

We take reasonable technical and organizational measures to guard against unauthorized or unlawful processing of the information collected and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by our Service reduce the likelihood of security problems to a level appropriate to the type of data involved. Cookies

We may make use of "cookies" on our Site. A cookie is a small text file that can be placed and stored on your computer's hard disc when you visit a website for record keeping purposes. A cookie itself is not designed or intended to read any information from a user's computer (other than the contents of the cookie); rather, it is an identifier used by the Web Site that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customize, monitor, or regulate the use of a Site based on information stored on the host server. Therefore, cookies only identify the user's computer to the Web Site which may correlate other information, including personally identifiable information, with the cookie.

We use cookies to allow us to automate access and the data entry functions of our Site to tailor our Site to your preferences or interests, or customize promotions or marketing. In addition, cookies allow us to track use of our Site to determine those areas, which are useful or popular and those that are not thereby enabling us to improve and update our Site effectively.

Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you are not sure how to do this or whether you have this option, you should consult the documentation that accompanied your web browser. You should be aware that if you elect not to accept cookies, some parts of our Site may not function properly or permit access.

Links

We may offer links from our Site to other websites, which may be hosted by our partners or by unrelated companies, which we think may be of interest to you. Such websites, including Facebook®, Twitter®, Google®, or Instagram® (through which you must register for the truenova Service) are not governed by this Privacy Policy and truenova makes no representation as to their practices for dealing with your personal information. truenova is not responsible for how third party websites use and share your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit.

Children under thirteen

This Service is a general audience Service, which is neither designed nor intended to collect personal information from children who are under the age of thirteen (13). In order to ensure compliance with the provisions of the Children's Online Privacy Protection Act, in accordance with our Terms of Use, children under the age of thirteen (13) are not permitted to access or use the Service, and children under the age of thirteen (13) should not provide any personal information to the Site. We ask that parents supervise their children while online and/or using mobile devices. There are a number of parental control protections, which are commercially available.

Access, modification and accuracy of information collected.

The information that we collect from you is the same information that you have previously provided to Facebook®, Google+®, Twitter®, Instagram®, or relevant portions thereof. By updating the information in your Facebook®, Google+®, Twitter®, or Instagram® account, you may be automatically updating the information in your truenova account the next time that you log in. You can also access and modify your truenova account information directly by logging into truenova and clicking the 'Gear Icon', as well as make any changes to any consent that you may have given with respect to us contacting you relating to information that you receive from us. You may also ask at any time that your preferences as to the type of communications that you receive from us are modified in order to stop receiving them or to be added to our mailing list. You can also do this by following the instructions included in each communication or newsletter. Retention and storage of the information we collect We will retain your information for a reasonable time to permit us to use it for the purposes that we have communicated to you. We may use the services of third party companies to physically collect and store your information on our behalf. Any such companies will have to comply with the terms of this Privacy Policy and agree to keep all personally identifiable information confidential.

Changes to this privacy policy

We may change the terms of this Privacy Policy from time to time in order to reflect our practices and provide greater protection for your information. Any change to this Privacy Policy will be clearly displayed on the Site and in the App. Information collected by us will be dealt with in accordance with the provisions of our Privacy Policy, which were in effect at the time of collection. However, if at any time in the future we plan to use personally identifiable information in a way that materially differs from this Privacy Policy, including sharing such information with more third parties, we will post such changes here and you may choose not to accept those changes by deleting your account. Your continued use of the Service following the posting of any changes to this Privacy Policy means you accept such changes.

Business transfers

The information that is collected by truenova is considered to be an asset. In the event that truenova, any affiliated company, division or portions of its assets are acquired by another company, such information may be one of the transferred assets. We will take reasonable steps to place a notification of such a transfer on our Site.

Acceptance of these terms

By using our Service, accessing our Site or purchasing our products, you are consenting to the practices relating to information collection and use that are described in this Privacy Policy. Please note that the Service is controlled and offered by truenova in the UK. The laws of other countries may differ regarding the access and use of the truenova and how personally identifiable information may be handled. truenova makes no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and consent to truenova's collection, storage and use of their personally identifiable information as set forth in this Privacy Policy.

Contacting us

Any requests for access to your information, modification of your information or questions in respect of this Privacy Policy should be sent to the following email address: support@truenova.co

Unsubscribing

If you wish to no longer receive our newsletters or emails, you can unsubscribe anytime by clicking the link in the footer of all our emails, or by contacting us at support@truenova.co

Deleting your account

If you no longer want to use truenova, and would like to delete your account, please reach out to us at support@truenova.co Once your account is deleted, your profile will be removed from the Platform and we may delete all of your Personal Data.

Privacy Policy last updated: November 15th, 2020